Booking policies

  • Forward bookings are essential to ensure availability of tours and cruises. It is highly recommended to book in advance to avoid disappointment.
  • Our daily scheduled tours and cruises operate on strict minimum and maximum numbers. Whereas our private tours and group tours are specifically designed to meet your requirements.
  • All booking transactions are in New Zealand dollars, both at the time of making a booking and at the time of making a cancellation. Marlborough Tour Company can not accept any liability for fluctuation in exchange rates between these transactions taking place.
  • All child prices are for children 5-15 years, when accompanied by a paying adult. Children under 5 years are free and those 16 years or older are subject to adult prices.
  • The name that will appear on your bank statement will be Marlborough Tour Company Ltd.
  • During the October-April season, most scheduled tours operate daily, except Christmas Day (25 December), Easter Friday, Easter Sunday and ANZAC Day (25 April).

Changes to your booking

Date changes to your booking are possible up to 48 hours prior to its scheduled commencement, and are subject to availability. Depending on tour or room availability and intended travel season, differences in tour options, room type or rates may apply as at the date of rebooking.

For Cougar Line’s scheduled departures, date changes to your booking are possible up to two hours prior to your scheduled departure time at no additional charge, and are subject to availability. Depending on intended travel season, differences in scheduled departure times or rates may apply as at the date of rebooking.

For ‘special hire’ private charters with Cougar Line, date changes to your booking are possible up to 24 hours prior to your scheduled departure time, and are subject to availability. Depending on intended travel season, rates may apply as at the date of rebooking.

Cancellation policy - scheduled tours & cruises

If you wish to cancel your booking the following conditions apply:

  • 9-3 days prior to tour departure: 25% tariff charge
  • 2 days prior to tour departure: 50% tariff charge
  • 24 hours out prior to tour departure, or on-the-day cancellation: 100% tariff charge

Cancellation policy - Furneaux Lodge & Punga Cove

If you wish to cancel your accommodation reservation the following conditions apply:

  • 14-3 days prior to check-in: 25% tariff charge
  • 2 days prior to check-in: 50% tariff charge
  • 24 hours prior to check-in, or on-the-day cancellation: 100% tariff charge

Cancellation policy - private charter

As a small company the cancellation of private charter, private coach, private tour, private cruise affects us greatly.  Please contact us as soon as possible to discuss your cancellation. 
 
If you wish to cancel your booking the following conditions apply:
  • 9-3 days prior to tour departure - 50% charter fee 
  • 72 hours prior to departure or on the day – 100% charter fee (no refund)

Cancellation policy - MV Tarquin

MV Tarquin is a unique luxury vessel and cancellations affect us greatly.  Please contact us as soon as possible to discuss your cancellation. 
If you wish to cancel your booking the following conditions apply:
  • 30 - 15 days prior to tour departure - 50% fee applies 
  • 14 days or less   – 100% fee applies (no refund)

Cancellation policy - Cougar Line

If you wish to cancel your booking with Cougar Line the following conditions apply:

  • Within 48 hours prior to scheduled departure: 100% tariff charge

Cancellations due to Government-imposed travel bans

If your travel plans are interrupted due to Government-imposed travel bans or border closures, you are welcome to transfer your booking to a later date within the next 12 months with no transfer fee.

Depending on tour availability and intended travel season, differences in tour options or rates may apply as at the date of rebooking. Otherwise our standard cancellation policy applies.

Cancellations by Marlborough Tour Company

Marlborough Tour Company Group reserves the right to reschedule or cancel any tours, cruises and accommodation booked if it feels that they cannot be undertaken safely, i.e: bad weather conditions, or if total bookings on a tour or cruise are below minimum numbers. In the event of Marlborough Tour Company Group making a cancellation you will be offered an alternate date or option, or receive a full refund.

All transactions are in New Zealand dollars at the time of making a booking and at the time of making a cancellation, and Marlborough Tour Company Group cannot accept any liability for fluctuation in exchange rates between these transactions taking place.

Water-based cruises

Forward bookings are essential to ensure availability of cruises. It is highly recommended to book in advance to avoid disappointment.
 
Adverse weather conditions may restrict or cancel cruise departures or limit access into some areas for example salmon or mussel farms. Cruise availability and access onto some areas, due to weather and sea conditions, will be at the sole discretion of the skipper.   
 
Flat soled footwear, sunglasses, sunhat and sunscreen is recommended.